Shipping & Returns
Shipping
Have a question about your order? Email hello@marabouproducts.com with your order number in the subject line.
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Orders placed by 11:00AM PT (Mon-Fri, excluding US holidays) will ship same day. During periods of high demand, your order may take
1-3 business days to process.
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Return & Exchange Policy
We believe in our products. If you are not satisfied with any order you placed through www.marabouproducts.com, then you may request a refund within 14 days of the purchase date.
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To request a refund, email us at hello@marabouproducts.com include your order number in the email subject line (order number) and a brief message for the reason you are requesting a refund. Please note that(except for refunds due to defective or damaged products) shipping charges are non-refundable and for international orders, duties and taxes are also non-refundable.
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If your item arrives damaged or defective and you would like a refund or exchange, please contact us at hello@marabouproducts.com within 14 days of the purchase date and include your order number in the email subject line (order number), photo documentation of any reported damage or defect, and we’ll take care of the rest.
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Marabou Products Admin. reserves the right to verify any refund requests and request a return of the products you purchased.
Marabou Products refund and return policies are subject to change. You should therefore consult www.marabouproducts.com at the time of your purchase to confirm the current refund and return policy.